Please note that we strongly encourage all customers to book services using our industry leading online tools.

All online requests are logged and provide internal traceability while triggering a customer service case to be opened.

Paxiom’s standard office hours are from 8:30am to 8pm eastern time excluding holidays or special circumstances. 

If you leave a message, please ensure that you also make an online request to ensure your needs are handled promptly.

Paxiom does not manage parts request directly. These are managed by the machine supplier.

• WeighPack Systems: 1.514.422.0808 – Office hours are 8:30am to 5pm eastern time.
• EndFlex: 1.305.622.4070 – Office hours are 8:30am to 5pm eastern time.

USA (Excludes EndFlex)  

Salman Choudhary:

• Salc@paxiomautomation.com
• 1.647.469.0771 – Office hours are 8:30am to 5pm eastern time.

Canada, International and EndFlex in USA  

Bill Binns:

• Bbinns@paxiomautomation.com
• 1.514.554.4458 – Office hours are 8:30am to 5pm eastern time.

We strongly suggest booking an appointment as this provides our technical team the opportunity to understand your needs. When emergencies occur please call Paxiom directly at 702.450.0808, your territory manager or the supplier:

• WeighPack Systems: 1.514.422.0808 – Office hours are 8:30am to 5pm eastern time.
• EndFlex: 1.305.622.4070 – Office hours are 8:30am to 5pm eastern time.

Our Territory management team is here to help and provide any assistance needed.

Feel free to call or email and they will return correspondence as quickly as they can.